Frequently Asked Questions

What are your products made from?

All of our products are handmade and hand poured by us here in Guernsey using premium vegan ingredients and carefully selected materials.

From preparing and pouring our candles to creating our fragranced products, every item is made by hand with care and attention to detail. We take pride in creating high-quality, beautifully fragranced products that are made right here in Guernsey.

Why might my handmade product look slightly different?

Every MMG product is handmade by us here in Guernsey, so you may occasionally notice small variations between products or batches.

These little differences are completely normal with handmade products and don't affect the quality or fragrance of your item — they're simply part of what makes each MMG product unique.

Are all of your products made in Guernsey?

Our home fragrance products are handmade and hand poured by us right here in Guernsey.

We're incredibly proud to be a local small business and put lots of care and attention into every product we create.

Can I choose my own scent?

Yes! We offer a wide selection of fragrances, and many of our products can be made in the scent of your choice, subject to availability.

If you have a particular scent in mind, please get in touch and we will be happy to help.

Can I order a scent that isn't currently listed?

Absolutely! If you have seen a scent you would like that isn't currently listed for a particular product, please contact us. We may be able to accommodate your request.

Can I order an item that is currently sold out?

Yes! We take bespoke orders, from small individual orders to larger quantities. If an item is currently sold out, please contact us and we can discuss your requirements and arrange a bespoke order where possible.

Do you offer bespoke or custom orders?

Yes! We love creating bespoke orders. Whether you're looking for a particular product, scent, colour or a larger quantity, please get in touch with your requirements and we'll do our best to create something just for you.

How long do bespoke orders take?

Bespoke order times vary depending on the product, quantity and current order volume. We will provide an estimated timeframe when discussing your order.

Do you offer gifts for weddings, events or businesses?

Yes! We love creating bespoke orders and can cater for weddings, events, corporate gifts, special occasions and larger orders.

Get in touch with us with what you have in mind and we'll be happy to discuss the different products, fragrances and quantities available.

Do you offer larger or wholesale orders?

Yes! We can accommodate larger and bespoke orders where possible. If you are looking for candles or fragrance products for an event, business, wedding, gifts or another occasion, please get in touch to discuss your requirements.

Do you offer local pickup?

Yes! We offer local pickup in Guernsey. Simply select the local pickup option at checkout.

You will be notified when your order is ready for collection.

Where can I shop MMG in person?

As well as shopping through our website, you'll regularly find MMG at local events, markets and community days around Guernsey.

Follow us on Facebook and Instagram to keep up with where we'll be next, along with new product launches, workshops and other MMG updates.

Do you ship internationally?

Yes, we ship to a range of destinations. Available delivery options, shipping costs and estimated delivery times are calculated at checkout and may vary depending on your destination.

What happens if my order arrives damaged?

We are sorry if your order arrives damaged. Please contact us as soon as possible after receiving your order, including photographs of the damaged item and packaging, so that we can look into this and help resolve the issue.

What is your returns policy?

If you have an issue with your order, please contact us as soon as possible and we'll be happy to help.

As many of our products are handmade and may be made to order or personalised, please contact us before returning any item so we can advise you on the appropriate next steps.

How can I contact you?

You can contact us through the contact form on our website or by emailing us directly.

You can also find us on Facebook and Instagram, where we share our latest products, updates and announcements.